Privacy Policy

Who we are

Our website address is: https://retroalley.co.za.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

retroalley.co.za is committed to protecting your privacy and will under NO circumstances give out, sell, share or disclose any of your private information. Your information will strictly only be used for the products and services you request. This privacy statement discloses what information we gather about you when you visit the Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties. Collection of your Personal Information: The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site. Use of your Personal Information: The personal information collected on this Site will be used to provide the services you have requested. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications.Questions: If you have any questions about this Privacy Statement or concerns about the way your Personal Data is processed, you can contact us using our contact details. Terms of Sale Details of our Terms and Conditions: By entering this website you have released and discharged the providers/owners and creators of this site from any and all liability which might arise from using this website. All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between us. Payment: The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order. Once(Where) we accept your order, we have the legal duty to supply goods that are in conformity with these Terms and Conditions. All goods supplied shall remain the property of Retro Alley until such time as they are paid for in full.Payment must be receved for the whole of the price of the goods you have ordered and purchased, and any applicable charges for delivery, before your order can be processed. All goods sold through this site(retroalley.co.za) are sold as ’retail goods’. The vendor cannot be held responsible for any injury caused by improper use. The format of our invoice and statements to you will solely be dictated by us. This site trades in accordance with recent international directives for online trading as follows: Availability: All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. Some of our products are handmade or produced on order, a production time of up to 6 weeks could apply on certain products. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you. We provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. Right to return: All standard goods come with a 30 day satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of receiving your order and we will exchange it for an alternative product or refund your money less a 20% restocking fee (delivery costs are non refundable). Re-shipping charge for alternative products lies with the customer. Custom orders or designs are not refundable, a 75% deposit is required on all customized orders and balance to be paid in full before delivery/shipping of goods to customer.Pricing: Occasionally, an error may occur and goods may be either incorrectly priced, incorrectly discounted or described incorrectly, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid. icy